Cancellations and reschedules made less than 48 hours prior to your appointment time are considered late cancellations and will result in a charge of 50% of your booked service. Please call or text to notify for any rescheduling needs.
This applies to cancelling/changing additional services booked last minute (within 48 hrs) if you have multiple scheduled for one visit. No-call no-shows and same day cancellations will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.
A client with 3 or more late cancellations will be terminated from booking future appointments in our Salon and Spa. A no call no show results in automatic termination.
You will not be able to book your next appointment until the cancellation fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid.
Any deposits made are non-refundable. Fees cannot be applied toward any future services as it is compensation for the time originally reserved on the schedule.
Please call/text to notify us in the event that you are running late. If you are more than 15 minutes late, we may need to reschedule your appointment if the majority of your service can not be completed within the allotted time. If we are unable to take you at the time you arrive, you will be charged for 100% of the missed service.
If your service is still able to be completed, your treatment time will be shortened and we will complete as much as the service possible with the time remaining. The full price of all original booked service(s) still apply.
All clients must have a current and active credit card on file at all times. Credit card payments will only be processed for missed, late, or no show appointment fees without notice. Failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented and payment is collected.
To help cover rising processing cost, a small 3% fee is added to credit card payments. We always welcome debit cards, cash, and other payment methods with no additional fee. Thank you for understanding and supporting our small business!
It is advised to wait at least 2 weeks for any facial treatments after receiving Botox or filler in order to avoid any manipulation or shifting of the Botox or filler beneath the skin. If you’re doing both in the same day, get your facial prior to any injectables
No at all! As much as we love seeing you for monthly treatments, we believe great skin starts with consistent home care. Since you treat your skin twice a day, a customized skincare routine is key to lasting results. Even if monthly facials aren’t in your budget, we highly recommend getting started on a professional home care regimen tailored to your skin's needs.
If you are not quite sure what you need and are not an existing client, you will need to book a personalized skin assessment so that we can designate time to talk with you about your skin and select the perfect products for you!
Of course! If you find out you’re expecting, please let your Aesthetician know as soon as possible so we can adjust your treatment plan and make sure all of the products in your routine are pregnancy safe. And don’t worry - your secret is always safe with us!
Safe options include:
